Look Beyond the Finished Photograph
Photography and styling affect how a space appears. A useful case study also explains what was changed, which constraints mattered and how the team responded. Missing details are a reason to ask questions, rather than proof that the work was poor.
Five Questions to Ask
- Are There Before and Progress Photos? — Progress images can help explain hidden work and sequence. Ask what they show, while recognising that photographs alone do not certify quality.
- Are Scope, Timing and Costs Explained? — A schedule and indicative cost range provide context when the scope is clear. Check the location, date, exclusions and assumptions before comparing them with your own plans.
- Does the Case Study Explain Decisions? — Look for the problem, options considered and the reason for the chosen approach. Ask how unexpected conditions were handled.
- Is the Project Relevant to Your Building? — Building type, age, structure and location can change the work involved. Prioritise relevant experience over the largest or most photogenic project.
- Is Aftercare Discussed? — Ask about maintenance guidance, warranty terms and how issues after handover are handled. Follow-up records add useful context where available.
Consider Local Experience
Experience in your area can be useful when discussing exposure, access and local requirements. Confirm the actual service area and response arrangements rather than assuming that a nearby portfolio entry guarantees support.
If an authorised viewing or showroom visit is available, inspect finishes in person and ask about maintenance. Respect the privacy of owners and never visit a project without permission.
Ask About a Specific Project
Choose a relevant case study and ask which parts match your situation. Request an explanation of scope, timeline and major decisions. Check references and credentials through appropriate channels before entering into an agreement.